Job Description

As a Customer Service Intern, you will have the opportunity to gain hands-on experience in a fast-paced, dynamic work environment. You will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction. You will also have the opportunity to work on special projects and initiatives to improve our customer service processes.

This is an excellent opportunity for someone who is passionate about customer service and is looking to gain valuable experience in the field. If you are a self-starter who is eager to learn and grow, we encourage you to apply.

Requirements

Qualification

The candidate should be pursuing or completed a degree in Marketing, Business Administration, Computer Science, or a related field.

Preferred skills & experience

• Strong verbal and written communication skills

• Analytical and problem-solving skills

• Should be able to handle people 

• Clear and concise communication (verbal and written)

• Detail-oriented 

• Interpersonal skills

• Organizational skills

• Time management skills

• Basic knowledge of healthcare software or customer service would be a good addition
  
  

Note: The intern should be available to work during office hours, should be comfortable with traveling to multiple clients, and should be able to receive calls during non office hours if necessary. 

Responsibility

• Assisting clients with technical issues or questions related to our software, including troubleshooting software issues and providing instructions and guidance on using specific features.

• Gathering client feedback for product development and improvement. It includes identifying areas for improvement and communicating feedback.

• Communicating with clients to schedule training and implementation sessions. It includes coordinating with clients to schedule dates and times for training sessions, preparing training materials, and delivering training to clients.

• Guiding clients through the onboarding process, answering questions, and providing support as needed.

• Helping out with data entry and record keeping as required.